Warranty Policy
All our bracelets come with a 1-month warranty for immediate replacement in case of any issues with the clasp or if the leather detaches from the clasp.
To apply this warranty, the following conditions must be met:
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The bracelet must have been purchased less than one month ago.
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There must be a defect in the clasp or a detachment of the leather. See note*.
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You must present the purchase receipt or invoice.
Important note: Changes in the appearance of leather are natural, but they can be accelerated by factors that should be avoided, such as perfumes, creams, water, or sweat. For this reason, the warranty does not cover wear on the leather or clasp due to use, improper storage, humidity, impact, or scratches. The same applies to magnet oxidation caused by moisture.
Size Exchange
To request a size exchange, the following two conditions must be met:
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The bracelet must have been purchased less than 30 days ago, and you must present the receipt or invoice.
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The bracelet must not have been used.
If you have questions about the warranty or need to make an exchange, feel free to message us on WhatsApp at +506 8533-4040.
Don't forget to check our bracelet care tips on our website.
Repair Services
All Fetizo bracelets come with exclusive repair service. We do not repair items from other brands.
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Gemstones restringing / size change: ₡5,000
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Stone necklace restringing: ₡6,000
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Reattach leather to clasp: ₡5,000
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Gemstones restringing and replacement of brand tag/gems: ₡8,000
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Replace leather or clasp: ₡12,000
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Gemstones restringing in macramé: ₡12,000
All repairs come with a one-month warranty from the date of delivery to the customer.
FREE REPAIRS APPLY TO:
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BLACK and DIAMOND customers
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Items within the one-month warranty period
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If the customer purchases another bracelet when dropping off the item for repair, the repair is free
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If the magnet has detached on one side and just needs to be glued back
To keep your jewelry in good condition, *see bracelet care instructions.
To request a warranty or repair service, simply bring the bracelet to any of our stores and leave it for repair. You will receive a claim ticket, and we will notify you once your item is ready.
Proper use and care of your bracelets will ensure they look great and last longer.